Retail systems · Commerce · Practical AI

Better decisions where product meets the store.

I help retailers, founders and product teams untangle the systems behind the customer experience - from inventory and checkout to loyalty, delivery and AI.

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21+ years across store operations and product leadership. Based in Hyderabad; working globally.

STORE SIGNAL01PRODUCT DECISION02WORKFLOW CHANGE03

From operational friction
to a decision a team can act on.

THE THROUGH-LINE

Shop floor judgment. Enterprise product depth. AI only where the work earns it.

The problems I work on

Technology matters when it changes what happens on the floor.

A missed stock position, a failed payment, a loyalty offer that never reaches the right person - these are not isolated software bugs. They are decisions made across disconnected teams and systems.

I look at the operating reality first, then the product architecture and the path to implementation.

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Where I can help

Four conversations worth having.

Retail systems review

Pressure-test the handoffs across POS, payments, product data and merchandising before they become store-level failures.

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Commerce AI strategy

Find a workflow worth improving, name the data and operating owner, then shape a pilot that can be measured.

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Product & GTM pressure test

Bring a product bet or go-to-market plan. Leave with the key assumption to test and a sharper next decision.

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Delivery to advisory

For consultants moving from doing the work to framing the problem, earning trust and guiding a decision.

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Not sure which fits? Start with a short discovery call. Each booking opens on Topmate.

A different starting point

I have carried the store risk, not only drawn the roadmap.

I began as a convenience-store owner-operator in Australia. Later I worked across store systems, commerce platforms and product leadership. That combination changes the questions I ask: Who owns the exception? What happens at the till? How will the team know it worked?

Meet Raja